TruGreen accepts applications on an ongoing basis.

Job Description

TruGreen is committed to providing personalized attention for our associates. We focus on developing our people by building proud, dynamic teams while helping associates reach their personal and professional goals. We continuously strive to make TruGreen an employer of choice and "a great place to work!"

Position Overview

This role is responsible for analytical transformation projects including the development and evolution of TruGreen's real-time lifetime value and propensity to churn modeling, advanced logistics planning and optimization modeling, comprehensive sales and workforce forecasting, and drive increased sales efficiencies and customer experience satisfaction modeling.  The Advance Analytics and Insights Manager will lead a team of Business Analysts and reporting engineers while working cross-functionally with the IT Business Intelligence team. Build, lead, and manage the long-term development and evolution of advanced analytical techniques enterprise-wide.

Responsibilities

• Lead, develop, and manage the advanced analytics team for new sales, customer retention, route planning, and logistics optimization.

• Provide thought leadership on and execute the vision for growth and evolution of advanced analytical techniques within the organization.  

• Establish and build a close partnership with the IT Business Intelligence and architecture teams to achieve enterprise objectives.

• Create and maintain advanced data analytics models for descriptive, predictive, and prescriptive uses across a wide range of business use cases, including customer lifetime value, next best action recommendations, customer satisfaction (NPS), field routing, planning, logistics optimizations, and sales planning.

• Partner with senior leaders to drive growth and change through advanced analytical analyses and analytic techniques to inform and support real-time decision-making across the business.

• Prepare and present compelling data-driven stories and recommendations to create buy-in and influence at all levels of the organization.

Competencies

• Strategic Mindset – Seeing ahead to future possibilities and translating them into breakthrough strategies.  Setting a vision for data science at TruGreen

• Drives Vision and Purpose  - Using data-driven storytelling and presentation skills to create compelling recommendations that are well researched and grounded in data science principles

• Cultivates Innovation – Adapting  an intellectually curious approach and creating new and better ways for the organization to be successful

• Builds Effective Teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

• Manages ambiguity - Operating effectively, even when things are not certain, or the way forward is not clear.

• Business insights - Applying knowledge of business and the marketplace to advance the organization's goals.

Education and Experience Requirements

• At least a Bachelor's degree in data analytics, data science, or related field. Master's degree preferred.

• 5+ years leading data science, engineering, or advanced analytics initiatives required

• Applied data science in a business setting preferred

Knowledge, Skills, and Abilities

• Advanced analytical techniques including cluster analysis, neural networks, decision trees, complex multi-variate regressions, machine learning, etc.

• Python/R, and SQL mastery

• Data science, including knowledge of ETL, data structures, architecture, warehousing, etc.

• Working knowledge of goal-driven hypothesis testing, model back-testing, and ongoing optimization strategies

• Ability to influence at all levels of the company

• Strong intellectual curiosity and pursuit of learning

• Ability to build strong relationships

• Ability to effectively communicate and resolve issues

• Attention to detail and accuracy

• Written and verbal communication skills

Physical Demands & Working Conditions

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to:

• Sit, stand, and walk

• Use hands and arms to handle, feel or reach

• Speak and hear

• Use close vision abilities

Occasionally required to:

• Lift or move up to 25 lbs

• Stoop, kneel, crouch or crawl

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Noise level - Low to moderate

• Adverse Conditions - Minimal

Ability to speak, read and write fluently in English is required.

You MUST BE physically located in the United States while performing this job.

TruGreen is proud to affirm our commitment to hiring veterans. We recognize and appreciate the exceptional skills, dedication, and leadership that veterans bring to the workforce. By fostering an inclusive and diverse environment, we aim to leverage the unique experiences of veterans, creating a richer, more dynamic workplace.

Pay Ranges

This range is based on the qualifications necessary for the position, including experience, training, and other considerations permitted by law. Factors that may be used when making an offer may include a candidate’s skills, experience, and geographic location, the expected quality and quantity of work, and internal pay alignment, as needed. Most candidates will start in the bottom half of the pay range. The upper end of the range will generally be reserved for candidates with extensive experience. An employee’s pay history will not be a contributing factor where prohibited by local law. In addition to monetary compensation, we offer benefits, including Medical/Dental/Vision insurance and Company-matching 401(k) in addition to other programs and perks.

TruGreen is committed to Diversity and Inclusion. We encourage diverse candidates to apply to this position.
 
We are an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. To learn more, please visit EEOC/EEO | TruGreen (trugreenjobs.com).
 
California Residents: When you express interest in or apply for a job with TruGreen Limited Partnership, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references.
 
TruGreen performs pre-employment testing.
 
To view our disclaimer, https://trugreenjobs.com/us/en/disclaimer